Privacy Policy – H1 Sound
Overview
H1 Sound is a creative audio studio based in the United Kingdom. We respect your privacy and are committed to protecting any personal information you share with us.
This Privacy Policy explains how we collect, use, and store your information when you interact with our website or services.
Information We Collect
We may collect the following information when you contact us or use our services:
Name
Email address
Phone number (if provided)
Project details or messages you send to us
Basic website usage information (such as pages visited)
We only collect information that is necessary to communicate with you and deliver our services.
How We Use Your Information
Your information is used to:
Respond to enquiries
Manage and deliver projects
Communicate about ongoing or future work
Improve our services and client experience
We do not sell or trade your personal information.
How We Store Your Information
Your information is stored securely and only kept for as long as necessary to provide services or meet basic business and legal requirements.
Sharing Your Information
We may use trusted third-party services (such as email providers or file storage tools) to help operate our business. These services only process your data to the extent necessary to perform their function.
We do not share your personal information for marketing by third parties.
Refunds & Cancellations (Sound Packs)
All digital sound pack purchases are non-refundable once the files have been downloaded or accessed.
Due to the digital nature of these products, refunds cannot be issued for change of mind, compatibility issues, or accidental purchase.
If you experience any technical issues with your download or files, please contact us and we will assist in resolving the issue.
Your Rights
You may request to:
Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data
To do so, please contact us at:
Cookies
Our website may use basic cookies to improve functionality and understand how visitors use the site. You can disable cookies in your browser settings if you prefer.
Contact
If you have any questions about this Privacy Policy or how your data is handled, you can contact:
H1 Sound
Email: Harvey@h1sound.com